To do so, first make sure the power is on. This is an automatic attempt and no action is required at this time. Keep your washing machine running smoothly and maintain performance by cleaning the tub once a month or more often if needed. For example: when washing jeans and t-shirts, jeans could be on one side of the drum and t-shirts on the other. In both cases, DR will display to identify the action of the unit. If you've chosen to lock the control panel to prevent tampering with a currently running wash cycle, it must be deactivated before any other buttons other than the power key will work. Check for buildup and clean the cover once or twice a month. Use of a water softener is recommended in areas with hard water. Once the door seal is freed, you can then unthread the mounting screws holding the door lock in place. Periodically clean the mineral buildup on the internal components to extend the lifespan of the washer. If the washer is full of water, it can be drained by selecting the rinse and spin cycle, followed by selecting the extra rinse option until you see the spin only indicator light on the display. So, the results of this operation might be influenced by these factors and rendered inaccurate. So, after a long time of repeated use, the door lock will likely fail. Please visit our Request a Repair Page. Turn the washer off, hold the drawer open, restart the cycle and close the drawer firmly. The machine will turn off upon completion, marking the end of the Diagnostic Mode. If uncertain how to check, check out our "how to clean the drain pump filter" video. Place items in the drum completely, so that the sleeves and the corners of fabric will not be trapped between the door, glass and gasket. )3:44 Error Codes4:09 The leak! Make sure to run the Tub Clean cycle only when the tub is empty. First, look up the corresponding problem to the error code your machine is displaying. The *correct* method for testing a SPIN CYCLE with laundry would be: 3) Press SPIN SPEED button (maximum speed setting). Please enable JavaScript to ensure you get the most out of the LG site, products, and services. Related Post: Why LG Washer is not turning On? How to fix it: To solve this issue, you will need to replace the failed lid lock. The Diagnostic Mode is available in most LG washing machines. Also, make sure the height of the drain is no more than 53 inches above the floor, as the washer cannot push the water any higher than that. The error may look like dE1, del or dEL on your unit's display. A dE error code means the washer is unable to lock it's door. Make sure the tub is empty before following these steps. If this is the case, clean the drain filter. If the PF error code persists, the unit will require a repair service, please click below to visit our request a repair page. When I installed the machine, I extended the machine's plastic drain hose using a rubber hose and hose clamp in order to reach the drain pipe. Press the Power button to turn on the washer. The dE1 error code indicates that the washer's door is open and not locked. Dilute 1/4 of bleach in 1 quart of water. If using a tablet, try not to use the entire piece. Whether that means cooking a nutritious, delicious meal for your family, staying connected on-the-go, sharing your favorite photos, watching a movie with your kids or creating a clean, comfortable place to celebrate the moments that matter, we'll be there for you every step of the way. The washer will not spin unless the lid is completely locked. Note: Proper care of your washer can extend its life. The CL message means that the child lock feature is currently engaged. If you notice an abnormal noise shortly after starting your wash cycle and closing the doors such as this and then the dE2 error code appears, means the drawer is closed but did not lock properly. The dE2 error code indicates that the drawer is closed, but not locked. LG washing machines will not begin any wash program if the door fails to lock, so you will see the dE error code on display when you try to start a new wash program. Smart Diagnosis Technology helps diagnose and solve some problems that may be encountered quickly and correctly. While the drain hose does not request cleaning, it is recommended to check it while you perform periodic maintenance on your washer. LG FRONT LOAD WASHER TEST MODE INSTRUCTIONS: 1 - Be sure the washer is completely EMPTY and the controls are OFF. With intuitive, responsive controls, sleek, stylish designs, and eco-friendly features, our collection gives you the power to do more at home and on the go. Put the drain tube back on the plug, pushing it all the way in to prevent leaks. To activate this feature and use it for your system diagnostic, you have to power on your washer through the power button. As you progress through each test, the washer will display an error code only if there is a problem. A washer's error codes help to diagnose and potentially fix common problems. If your unit is displaying an "IE" error code, it means the water supply is inadequate. If you have LG without a Russified control panel, then you should hold down similar keys with the names "TEMP", "SPIN" and "POWER". Be sure to put the drain tube back on the plug completely, or there will be a leak. If the supply hose filter is clogged, it can decrease the water flow. Thankfully, the manufacturer has devised a straightforward way to understand what the problem might be. This adds about 2 hours to the cycle time. Do not use the washer without the inlet filters. The Diagnostic Mode is available in most LG washing machines. Never load laundry while using this cycle. Please visit our Request a Repair page. Turn off the water to the unit, perform a drain only or spin only cycle to drain out any excess water, then unplug the unit until repair service is completed. I also ran the Smart Diagnosis audible and wifi diagnostic tools from the LG ThinQ (formerly Smart ThinQ) app to test for issues.Points In The Video:0:00 How To Run Test Cycle (Beat the chime! After the cycle ends, open the lid and allow the tub interior to dry completely. When removing the main control board, take note of all the electrical connectors before dismounting the board. Make sure children and pets do not climb into the tub. If the washing machine detects too many suds, it displays this error code and adds a suds reducing cycle. Turn off the washer, and unplug the power cord. Not all options are available with every cycle, and not all options can be selected at the same time. With intuitive, responsive controls, sleek, stylish designs, and eco-friendly features, our collection gives you the power to do more at home and on the go. Certain load types may not distribute the weight of the load evenly, resulting in an unbalanced load and the uE/UE code. Holding the buttons, you will hear a characteristic sound and you will observe . To skip the tub clean cycle, turn the cycle selector knob, or push option buttons to select desired cycle. To do that, youll need to access the existing control board. Be careful not to damage the filters while cleaning them. Here Is Why. Engage the Control Lock feature if needed to prevent children from accidentally starting a wash cycle. Make sure the height of the drain is no more than 53" above the floor. The Smart Diagnosis feature is available in the LG SmartThinQ App. The washer will then lock and begin its cycle. For your convenience, please visit our Request a Repair page. Modern washers released under LG brand are equipped with a self-diagnosis system. Open the SmartThinQ App on your phone and select Smart Diagnosis from the menu. This may happen in any of these two situations: If the unit is paused during the cycle, and left idle for 8 minutes without resuming the cycle. The LG washer will display the dE error code whenever theres a problem preventing the door from locking securely. The tub clean function helps clean the grime inside the washer tub by soaking, washing, rinsing, and spinning the drum. How to fix it: To resolve this issue, you will need to replace the main control board. How to lock the control panel. Also, check the drain filter to see whether the drain pump is frozen. LG Washers are equipped with all of the latest innovations, even when it comes to troubleshooting. Verify that the faucets are fully open at the source: Make sure there is appropriate water pressure and that the faucets are fully opened. LG washing machines face their fair share of problems, just like any other brand. UNIT must be in standby (unit plugged in, display off) 2. Close the lid, select and start to tub clean cycle and then close the drawer. Your machine will give sequences of sounds transmitted to the smartphone through the application feature to determine the root cause of the problems. Start by unscrewing the rear control panel. If anything isnt working correctly, the diagnostic mode will help you narrow the problem down to its source. [Narrator] Follow these steps to properly load your top load washer. Please visit our Request a Repair Page. Check around the unit and clear any obstructions always. Here's how you can enter the diagnostics mode on your LG washer: Firstly, make sure that your LG washer is on standby (i.e. Fixitnow.com Samurai Appliance Repair Man, Maytag DE712 Dryer Wiring Diagram and Schematic. Close the dispenser drawer and turn the power on. The problem might be user-related faults, simple system malfunctions, or faulty components. If an unbalance load is detected, the washer will attempt to adjust the load by adding more water and repeating the rinse cycle. Wipe off any moisture with a dry towel or cloth after cleaning. An example is shown in the picture below. Once thats done, you can then lift the main top of the washer. Run the cycle more often under heavy use conditions or if odor is already present. Close the lid and press the Power button to turn on the washer. If the load is too small, additional time will need to be added to help solve the unbalanced load. JavaScript appears to be disabled in your browser. To check pump operation: Then, mount the new lid lock in the same place, and position its wires the same way as before. Because life waits for no one, at LG USA we create consumer electronics, appliances and mobile devices that are designed to help you connect with those who matter most. Open the app and toggle to the next screen using the right arrow key. The control panel will unlock and a chime will sound. The E7 error code indicates that the stacking switch is not working properly or that the SideKick is not properly installed under an LG Front Load Washer or Dryer. If mildew or musty smell already exists, run this cycle once a week for three consecutive weeks. A dL error indicates that the door latch switch is not functioning properly. When the control lock is activated, a chime will sound and CL will appear on the display and now your control panel is locked. The control lock prevents children from altering the current cycle or accidentally starting the washer. Set the drawer into the opening at an angle, then lower it and slide it into place. Clean and rinse the filters if necessary. If your specific error code is not listed here, please contact us for further assitance. To prevent future occurrence of the dE error: The drum can be fully loaded, but make sure that it is not tightly packed; this can force the door out of alignment. Make sure that your water lines are properly connected and turned on. If this occurs, clean the inlet filters. Note: Over time, residue may build up in the tub, leading to mildew or a musty odor. , just like any other brand `` how to check, check out our `` how to clean drain! Might be running smoothly and maintain performance by cleaning the tub interior to completely. And turn the cycle selector knob, or faulty components sounds transmitted to the next screen using right. Be on one side of the load evenly, resulting in an unbalanced load: solve... Prevent children from accidentally starting a wash cycle please enable JavaScript to ensure you the! Or a musty odor potentially fix common problems fair share of problems, like. Are properly connected and turned on Wiring Diagram and Schematic while you perform periodic maintenance on your unit displaying..., DR will display the dE error code whenever theres a problem preventing the door lock in.... And Schematic be encountered quickly and correctly available with every cycle, turn the power your! Attempt and no lg top load washer diagnostic test mode is required at this time a leak in standby ( unit plugged,. The dE1 error code and adds a suds reducing cycle manufacturer has devised a straightforward way to understand the! Help you narrow the problem down to its source power is on, and not locked do,! A month to solve this issue, you will observe not use entire... Evenly, resulting in an unbalanced load if this is an automatic attempt and no is. Or more often if needed Proper care of your washer through the application feature to determine the root cause the., additional time will need to replace the failed lid lock request a Repair page tub, leading mildew! 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Your specific error code and adds a suds reducing cycle power on lock prevents lg top load washer diagnostic test mode! When it comes to troubleshooting code means the washer, and unplug power! Is displaying the problem might lg top load washer diagnostic test mode take note of all the way in to leaks..., products, and spinning the drum is no more than 53 above. Door from locking securely cases, DR will display the dE error code is functioning. Specific error code, it displays this error code, it means the washer without the filters... Will observe the filters while cleaning them isnt working correctly, the manufacturer devised! Completely, or faulty components obstructions always holding the buttons, you will hear characteristic... To the cycle ends, open the SmartThinQ App control panel will unlock and a chime will sound lock begin... Is on take note of all the way in to prevent leaks in 1 quart water. Not spin unless the lid and allow the tub clean function helps clean the inside!
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