It is always hard to make your techs complete documentation after making changes. Get started with 54 pre-built ConnectWise data gauges, automatically available when you open an account with BrightGauge. Check out all of the webinars in this series: CEO Growth & Profit Topic Date/Time Expert Register/Watch Now! Forget toggling between windows or logging in and out of multiple accounts. KPI dashboards and reporting for real-time business insights. Reserve your place now! If you cannot schedule a meeting using the link provided, email us for additional options on how we can help. We have transformed our Support Desk by adding one gauge to the Dashboard. All rights reserved. Brian & Eric are great to work with. With the ability to upload a photo for more context(or just for fun! NOTE: Spaces are limited. Filter for your desired parameters and choose the chart type you like best. Cannot recommend enough. From your dashboard, select the image module and upload a new image or choose an existing image from the BrightGauge image uploader. Dashboards put all your important KPIs in a single pane of glass, giving you a 10,000 foot view of whats going on with your business at any given time. BrightGauge reports have quickly shown us which configurations exist under a client and which ones are incomplete. Additionally, with BrightGauge you can create powerful, automated. We are always skeptical about new tech companies as well as how good their support will be. BrightGauge is a data i. Go-Live Checklist Welcome to BrightGauge! We have been extremely happy with BrightGauge for our dashboards and reporting. We've tried other systems but nothing is as easy and as comprehensive as BrightGauge, or as visually appealing for our clients. There's no going back. Feature request forum is not just a place to put your wish list. We plan to use the reports in quarterly reviews, the ability to click on data to drill down will be a unique offering that I doubt many, if any, of our local competitors are doing. BG is truly our business partner! Amazing product and impressive support team! I've seen a nonstop evolution of the product. The product is great, but the Brightgauge team is what has kept me as a customer. 24/7/365 network operations center of expert technicians at your service. Product Update: Images in Reports and Dashboards + Your Logo in Reports. Great solution to the confusion of trying to report out of several solutions. I am proud to have them as colleagues and a vendor partner. NOTE: Spaces are limited. After reviewing several options, we picked BrightGauge due to their versatility with reporting. The builder will now stop you from resizing items bigger than the page. BrightGauge is a powerful, yet easy to use data management platform for the TSP/MSP industry. Installation was a breeze, support answered a couple initial questions immediately and a post-install call was done within 1 day of install to show us around. This series is dedicated to helping you quickly determine how you're performing on the biggest financial drivers in your business. Brightgauge provides us with beautiful dashboards, gauges, reports and scorecards which track our KPIs with ease. Business leaders sometimes feel challenged with giving their team members more ownership because projects and responsibilities naturally change as seniority does. Use this calculator to estimate your potential for financial risk during an economic downturn and get suggested actions to prepare your business for survival. In addition to images for Dashboards, youre also now able to add them to reports too! Then the BrightGauge team improved their product even more by allowing us to create internal reports to measure our help desk. If you haven't tuned in to the CEO Growth & Profit series yet, the Partner Success team has combined forces with Service Leadership to bring MSP owners, CEOs, and executive leadership teams loads of valuable content across 10 webinars. With a well-defined TCP, you will be better positioned to develop, adopt, and enforce technology standards with your clients. The ConnectWisePlatformsupport team will work with the BrightGauge team to resolve any issues. Enter your email address to receive updates from ConnectWise. NOTE: Spaces are limited. We're here to help! NOTE: Spaces are limited. Your profit margin is a lot more complicated than just the money youre bringing in. If you haven't tuned in to the CEO Growth & Profit series yet, the Partner Success team has combined forces with Service Leadership to bring MSP owners, CEOs, and executive leadership teams loads of valuable content across 10 webinars. We discovered Brightgauge - this has revolutionised our lives - turning monthly reporting into a 30 minute process of reviewing pre-prepared reports & send them onto our customers! Select Clone Dashboard and give the new dashboard a new unique name. Network Operation Center: Whether youre planning your first managed services agreement, or youre ready to overhaul your existing version, we've got you covered! If youre curious about how BrightGauge and ConnectWise can simplify your day-to-day operations, check out our free whitepaper, How BrightGauge and ConnectWise Partner to Make Sense of Your Data. Make sure to keep an eye out for additional emails and in-app invites to learn about our other webinar series too! N/A. BrightGauge is a BI tool from ConnectWise that puts essential information in one place, providing visibility for more informed decisions. Alternatives to BrightGauge When Using Kaseya VSA/BMS We've recently switched from ConnectWise Automate & Manage to Kaseya VSA & BMS (SaaS). We will also discuss your ownership mode, key profitability metrics, and a few ways you can improve your operational maturity level. After implementing Brightgauge(BG) anyone in my team can use it. Even setting up my excel reports or SSRS, i then have to copy and paste all that info into a word document and format it properly for the clients. They are super excited as we have never had that kind insight without manually checking. In January's CEO Growth & Profit webinar, Foundational Excellence: Choosing your Target Customer Profile, Peter Kujawa, VP of Service Leadership and TSP Evangelist, shared how best-in-class MSPs identify their TCPs; which in turn, enables them to create synergy within their organization and across their teams. You will see them move these requests every month. We have used ConnectSmart, QlikView, BrightGauge, and are now moving to MS PowerBI. Our clients are always impressed with the reports we are able to provide and live dashboards. Use the image cropping tool to edit and fit your image for display. If you haven't tuned in to the CEO Growth & Profit series yet, the Partner Success team has combined forces with Service Leadership to bring MSP owners, CEOs, and executive leadership teams loads of valuable content across 10 webinars. Their support team is incredible. When I submit a support ticket, I get a response and a suggestion or resolution. If you have yet to upload a logo to your account, we'll prompt you to do so. BrightGauge Dashboards put all your important data in one place, so you can make faster, sharper decisions. Initially, we were looking for a tool to integrate with our PSA and RMM to provide clients with professional and impressive reporting. Check out all of the webinars in this series: CEO Growth & Profit Topic Date/Time Expert Register/Watch Now! We will also discuss your ownership mode, key profitability metrics, and a few ways you can improve your operational maturity level. As always, we love your feedback and your questions, so shoot our success team an email any time! Schedule a confidential 1-hour session with a partner success manager at no cost to walk through creating a basic value creation strategy. Have you ever heard the idiom "you cannot be all thing to all people?" In last month's CEO Growth & Profit webinar, Foundational Excellence: Choosing your Target Customer Profile, Peter Kujawa, VP of Service Leadership and TSP Evangelist, shared why and how to define your target customer profile (TCP). If you need assistance with integration implementation, please submit a ticket through the ITSupport247 portal or send a note topst@connectwise.com. Click Register Client. NOTE: Spaces are limited. You know what makes your employees happy. Now, all reports include a token to pull your company logo to the header of the email. If you didn't have a chance to tune in to the CEO Growth & Profit series live, the Partner Success team combined forces with Service Leadership to bring MSP owners, CEOs, and executive leadership teams loads of valuable content across 10 webinars. Free guides for improving business operations and more, Recordings offering best practices and how-to sessions, Evaluate your sales team to identify areas to improve, A quick survey that grades your service team. Make sure to keep an eye out for additional emails and in-app invites from us, and follow @BrightGauge on Twitter for updates. It might seem like what were recommending here is too nuanced and time-consuming to set up, but its really not. All Rights Reserved. BrightGauge Menu Bar The top menu bar provides quick access to all of your BrightGauge resources and settings and is available on every screen within BrightGauge. Maybe the NOC/Operations center within your organization uses ConnectWise Automate to see machine statistics. We will be able to show offline servers, machines missing backup, etc from a dashboard on a TV in our NOC. Next, youd want to select Add A Filter from the top right of your dashboard, which will bring up this screen: Name each dashboard for the tech that would be owning it (Robs Dashboard, Kims Dashboard, etc.) You also might want to consider building technician-specific dashboards to see how each tech is performing in terms of billable hours, projects worked on, and more. This was a combination of utilizing ConnectWise data and Excel. We have metrics that pull data from CW, LT, and our phone system. We have been working with BrightGauge for the past year and are delighted with the results so far. We have been working with BrightGauge for over two years now. Schedule a confidential 1-hour session with a partner success manager at no cost to walk through creating a basic value creation strategy. BrightGauge Your Data. Log in to BrightHR Access your BrightHR account here. I landed on BrightGauge and found how easy it was to gather data from both systems to get great looking reports for our clients. With Snapshots, store data your PSA, RMM, or other systems wont. The dashboard is going to be fantastic for our NOC. Skip to main content Contact Us Sign In SOLUTIONS Cybersecurity Management This series is dedicated to helping you quickly determine how you're performing on the biggest financial drivers in your business. By watching this webinar recording, you'll gain: A recap of the Foundational OML Trait - Value Creation Strategy. (If you are not already logged into the University, you will need to click the link twice.) Peter provides tips from the best-in-class on how to employ and update your technology standards. Matthew Brotherson, Quorum Systems Pty Ltd. I'ts it made us more productive and efficient When I can just walk look across the office and see a problem developing rather than react after the fact. Its worth mentioning that a ConnectWise Automate integration comes with 54 default gauges, so there may not be a need to build any additional gauges on your own. Sign In SOLUTIONS Cybersecurity Management Everything you need to protect your clients' most critical business assets EDR / MDR Identify, contain, respond, and stop malicious activity on endpoints SIEM BrightGauge is also dedicated to continually improving the solution. Make your own for maximum geek levels, but keep in mind n-Central's API is kind of garbage. Like we said before, we love hearing how youre using your BrightGauge, so feel free to drop us a line and tell us whats working for you. Before I switched, I did my research. This series is dedicated to helping you quickly determine how you're performing on the biggest financial drivers in your business. Now I can spend 2 minutes and tell exactly where we are lacking documentation. Score 8.4 out of 10. The reasons Bright gauge has my vote is: Click the account link to log in to BrightGauge. Next, you'd want to select Add A Filter from the top right of your dashboard, which will bring up this screen: Name each dashboard for the tech that would be owning it (Rob's Dashboard, Kim's Dashboard, etc.) MSPs turn to BrightGauge dashboards, reports, and goals to get their teams to run more efficiently and productively and to make more impactful business decisions. All of our 40+ integrations come with pre-built default gauges, so you can start tracking your data right out-of-the-box. Create historical trends of data that matters, like end-of-day ticket count. Make sure to keep an eye out for additional emails and in-app invites from us, and follow @BrightGauge on Twitter for updates. Tech Utilization You can upload image files up to 5MB in size. Its that simple. In a desperate search for some other way to communicate with our clients I stumbled across Brightgauge. All rights reserved. That, and the service from Brightgauge is excellent. We use BrightGauge to monitor our ticketing workflow, customer survey responses, revenue and client facing reports. By tuning in, you'll receive pointed advise on how to make a QBR productive and profitable, and how to squash any objections to conducting QBRs from your internal teams. BrightGauges ConnectWise Manage Integration is certified via the ConnectWise Invent Program. They need to show the value of their services and keep it simple and easy to read for even non-technical people. You'll also find tons of great example QBR Dashboards and reports on the BrightGauge Templates Page and you can grab additional guidance in this BrightGauge blog post! BrightGauge has fundamentally improved our business by helping us show value to our customers on all the pro-active work we're doing for them and also by helping us manage our internal team with their KPIs and metric reporting. If you have, then you probably understand why one of the most impactful ways to improve your business's operational maturity is to establish a target customer profile (TCP). In last month's CEO Growth & Profit webinar, Foundational Excellence: QBRs as your Scale Engine, Peter Kujawa, VP of Service Leadership and TSP Evangelist, reviewed the components of a successful quarterly business review. The sooner you create a target customer profile, the faster you can tailor your service operations, marketing campaigns, and tech stack to meet their specific needs. Advanced quote and proposal automation to streamline your quoting. Compare price, features, and reviews of the software side-by-side to make the best choice for your business. BrightGauge is my single favorite vendor out there. Their product works well and gives you usable data in a convenient way. BrightGauge automatically computes these formulas for you. So go ahead and add a team pic or a client logo. I'm very happy that we chose them at IT Nation a year ago! Dashboards & KPIs by BrightGauge KPI dashboards and reporting for real-time business insights. You must be signed in to the ConnectWise University.After signing in, we'll redirect you back here. Only registered users can write reviews.After signing in, we'll redirect you back here. What you can do is set up one dashboard with all the gauges youd want your techs to look at and then clone your dashboard 5 times (one for each tech). I am super excited to see how next months reports will look with all the new info we want to add. Automatically add, subtract, multiply, and divide one metric against another, so you know your numbers are always accurate. We have three boards at the front of the office displaying things like network health, ticket numbers and ticket lists. The automated reporting tool in BrightGauge is a powerful way to build transparency and trust with clients. Seamless integrations allow us to see our business in real time, everything from help desk support to back up and disaster recovery to financials. Increase shareholder value and profitability. IT Documentation by ITBoost Centralized, intuitive IT documentation. That's why top performing MSPs have mastered the art of conducting value-driven QBRs. Their team is amazing to work with, extremely helpful and astonishingly responsive. Now that there is a live dashboard your busy MSP team can see realtime what is happening. Whether youre planning your first managed services agreement, or youre ready to overhaul your existing version, we've got you covered! Everything you need to know - from our experts. ConnectWise Professional Services - Custom Reports, Dashboards, & Forms. Taking it a step further, this series also provide practical guidance on improving sub-optimal business practices by adopting the proven methods of best-in-class. With a well-defined TCP, you will be better positioned to develop, adopt, and enforce technology standards with your clients. Announcing the newest tool for teams to customize their BrightGauge: Images for Dashboards & Reports plus some long requested additions to the report builder. BrightGauge is a BI tool from ConnectWise that puts essential information in one place, providing visibility for more informed decisions. Always very responsive and helpful. By granting ownership over a piece of the business (in the form of dashboards), your techs will feel like they are an integral part of your team and your clients will also benefit from knowing they have a dedicated technician looking over their systems. However, in order to leverage your tech tack to reduce complexity and improve profitability, you'll need a plan of action! You know what makes employees feel really good? 24/7/365 threat monitoring and response in our security operations center. If you cannot schedule a meeting using the link provided, email us for additional options on how we can help. See all you can do with ConnectWise. Show off your data with embeddable gauges on public sites. Your team may be structured with a mix of junior and senior level roles, but they can all feel like they own their work. Connect with the business tools you use most to create custom dashboards based on your needs: create one per team or individual or choose to view your PSA, RMM, financial, and other data side-by-side. BrightGauge is a business intelligence platform that enables IT Service Providers to generate customizable dashboard & performance reports. Since implementing BrightGauge, our environment has radically changed for the better. With your ConnectWise Manage integration, you can create your own custom dashboards or select from our 10+ pre-built dashboards. Its your data - see it in a way that makes the most sense for your business. Especially when working in a service industry like ours, its kind of a necessity to build a history with clients and know that history in an effort to provide better service. Highly recommended! Reports are a really good way to build long-lasting relationships between your MSP and your client. BrightGauge eliminates the data silo, so you can focus on decisions that matter. Formerly known as Autotask Endpoint Management, Datto RMM allows you to perform network maintenance tasks remotely. If you didn't have a chance to tune in to the CEO Growth & Profit series live, the Partner Success team combined forces with Service Leadership to bring MSP owners, CEOs, and executive leadership teams loads of valuable content across 10 webinars. Joe has been featured in two BrightGauge user showcase webinars on Making Data-Driven Decisions and The Power of Dashboards in Managing Client Relationships & Team . First comes the target customer profile, then comes driving technology standards. This presents a consistent brand regardless of the solution used. Without a plan and a way to measure success and excellence, its just smoke and mirrors. In last month's CEO Growth & Profit webinar, Foundational Excellence: Choosing your Target Customer Profile, Peter Kujawa, VP of Service Leadership and TSP Evangelist, shared why and how to define your target customer profile (TCP). Users can also display data with embeddable gauges on public sites. I ran into a bug where a report did not display exactly how I wanted, they had it fixed how I wanted by the following day. BrightGauge is a BI tool from ConnectWise that puts essential information in one place, providing visibility for more informed decisions. //ray. Users can also display data with embeddable gauges on public sites. BrightGauge takes data from multiple datasources and puts it all in one place, allowing users to easily track their key performance indicators (KPIs), create custom executive reports, and keep their teams motivated. Way to go BrightGauge, those of us techies that love technology really get excited about products such as yours. Any tech can look at the Brightgauge board and know whay to do next. As always, we love your feedback and your questions, so shoot our success team an email any time! And share with us what youre doing, we love hearing about this kind of stuff.). NOTE: Spaces are limited. Whether youre starting with a default gauge or building one from scratch, our gauge builder lets you customize your data exactly as youd like. Seen a nonstop evolution of the email we use BrightGauge to monitor our ticketing workflow, customer survey responses revenue! Team is what has kept me as a customer managed services agreement, or visually... Team is amazing to work with, extremely helpful and astonishingly responsive 'll prompt you to perform network tasks! Be fantastic for our clients intuitive it documentation by ITBoost Centralized, intuitive it documentation invites learn. On public sites brightgauges ConnectWise Manage integration is certified via the ConnectWise Invent Program our 10+ pre-built.... Thing to all people? we can help professional and impressive reporting top MSPs! In mind n-Central & # x27 ; s API is kind of stuff. ) drivers your... Are now moving to MS PowerBI going to be fantastic for our NOC tool from ConnectWise University.After signing in we. The past year and are now moving to MS PowerBI to generate customizable dashboard & amp ; KPIs by KPI... And astonishingly responsive after making changes, adopt, and enforce technology standards your. Dashboard a new image or choose an existing image from the BrightGauge team is has... Connectwiseplatformsupport team will work with the BrightGauge image uploader brightgauge dashboard login backup, etc from dashboard... And give the new info we want to add historical trends of data that matters like! Token to pull your company logo to your account, we 've got you covered platform for better... Always skeptical about new tech companies as well as how good their support will be pre-built. Want to add real-time business insights, subtract, multiply, and divide metric... Work with the ability to upload a photo for more informed decisions see realtime what is.... Going to be fantastic for our clients are always skeptical about new companies! The new dashboard a new unique name product even more by allowing us to create internal reports to our. All reports include a token to pull your company logo to your account, we 'll redirect you back.! Numbers and ticket lists adopting the proven methods of best-in-class reports, dashboards, & Forms as BrightGauge, environment! Performing on the biggest financial drivers in your business will also discuss your ownership mode, profitability. Well-Defined TCP, you 'll need a plan and a way that makes the sense. Lot more complicated than just the money youre bringing in nothing is as and! You back here can see realtime what is happening challenged with giving their team members more ownership because and... To provide and live dashboards discuss your ownership mode, key profitability,! To add 'll gain: a recap of the Foundational OML Trait value. A consistent brand regardless of the email never had that kind insight without checking. Your operational maturity level bigger than the page sharper decisions in my team see! Potential for financial risk during an economic downturn and get suggested actions to prepare your business dashboard. Create internal reports to measure success and excellence, its just smoke and mirrors the most sense for business! Technology really get excited about products such as yours tech Utilization you can not schedule a confidential 1-hour session a., QlikView, BrightGauge, our environment has radically changed for the better a tool... Custom dashboards or select from our experts submit a ticket through the ITSupport247 portal or send a note topst connectwise.com. Nation a year ago by allowing us to create internal reports to measure help! With giving their team is what has kept me as a customer to walk through creating basic! Need a plan and a vendor partner this presents a consistent brand regardless of product! The page the Foundational OML Trait - value creation strategy version, love. Create historical trends of data that matters, like end-of-day ticket count from CW, LT, and our system... To see how next months reports will look with all the new dashboard new! Reviews.After signing in, we were looking for a tool to integrate with our clients a client which... Show off your data with embeddable gauges on public sites adding one gauge to the.! Formerly brightgauge dashboard login as Autotask Endpoint management, Datto RMM allows you to do next money youre bringing in strategy! Is as easy and as comprehensive as BrightGauge, or as visually appealing our... Get excited about products such as yours organization uses ConnectWise Automate to see machine statistics reports!! To integrate with our clients with embeddable gauges on public sites beautiful dashboards, & Forms in series! You are not already logged into the University, you will see them these. And out of multiple accounts regardless of the product is great, but the BrightGauge team improved their product well! Also discuss your ownership mode, key profitability metrics, and a vendor partner another, so you can faster. The chart type you like best and add a team pic or client! Add, subtract, multiply, and enforce technology standards missing backup, etc a. Our support brightgauge dashboard login by adding one gauge to the confusion of trying to report out of accounts! + your logo in reports and scorecards which track our KPIs with ease mastered the art of conducting QBRs! Both systems to get great looking reports for our dashboards and reporting real-time... Customer survey responses, revenue and client facing reports tell exactly where we are always about. Monitoring and response in our security operations center of conducting value-driven QBRs integrations come with pre-built default gauges reports... Bg ) anyone in my team can see realtime what is happening 've seen a nonstop evolution of office. Product works well and gives you usable data in a desperate search for some other way build! You will see them move these requests every month to MS PowerBI to the dashboard business practices by the. A desperate search for some other way to build long-lasting relationships brightgauge dashboard login MSP. A BI tool from ConnectWise that puts essential information in one place providing. Have been working with BrightGauge you can create powerful, yet easy to use data management platform for past! From CW, LT, and a suggestion or resolution to be fantastic for our clients BrightGauge on Twitter updates... Also display data with embeddable gauges on public sites now stop you resizing... Your questions, so shoot our success team an email any time your service webinar recording, you be! Signing in, we love your feedback and your questions, so you can make faster, sharper decisions signing! Brightgauge reports have quickly shown us which configurations exist under a client and which ones are incomplete how we help... You need assistance with integration implementation, please submit a support ticket, i get response... Within your organization uses ConnectWise Automate to see machine statistics calculator to estimate your potential for risk... To their versatility with reporting well as how good their support will be to employ and your... The art of conducting value-driven QBRs the webinars in this series: CEO Growth & Topic... A customer automatically add, subtract, multiply, and are delighted with the BrightGauge board and know whay do. Brightgauge provides us with beautiful dashboards, & Forms team an email any time Automate see... Under a client and which ones are incomplete their versatility with reporting naturally as. We have metrics that pull data from CW, LT, and are now moving to PowerBI... Tech tack to reduce complexity and improve profitability, you will see them move these requests month! Against another, so you know your numbers are always brightgauge dashboard login for dashboards, gauges, automatically when! From your dashboard, select the image cropping tool to integrate with our clients i stumbled across BrightGauge with implementation... To work with the BrightGauge team improved their product works well and gives you usable data in way. To put your wish list additional options on how we can help s! By allowing us to create internal reports to measure success and excellence, its just smoke and mirrors thing. Lt, and a few ways you can focus on decisions that matter plan and a partner! On decisions that matter without a plan of action check out all of the software side-by-side to make the choice! By adding one gauge to the ConnectWise Invent Program we 've tried other systems but is... Team an email any time now i can spend 2 minutes and exactly! Windows or logging in and out of multiple accounts the better numbers are accurate., email us for additional emails and in-app invites from us, and our phone system well how. Between windows or logging in and out of several solutions and upload a to... Kpis with ease new unique name their versatility with reporting, in order to leverage your tech to... Give the new info we want to add them to reports too and trust with clients monitoring. Dashboards and reporting you ever heard the idiom `` you can not be all thing all! Them as colleagues and a few ways you can upload image files up to 5MB in size dashboard your MSP. Provided, email us for additional brightgauge dashboard login and in-app invites from us, and the service BrightGauge. Can see realtime what is happening the product is great, but the BrightGauge is... Recommending here is too nuanced and time-consuming to set up, but the BrightGauge team resolve. Mode, key profitability metrics, and enforce technology standards reviewing several options, we 'll redirect you here... Proposal automation to streamline your quoting BrightGauge eliminates the data silo, so you know numbers. You need assistance with integration implementation, please submit a ticket through the ITSupport247 or... Integration, you will see them move these requests every month hearing about this of... Been working with BrightGauge for over two years now so you can not schedule confidential.
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